Privacy policy

Privacy Policy

Last Updated: [Date]

Welcome to Urban Daraz ( Powered by Creavix Solutions). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through our payment providers)

  • Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Viewed

  • Time Spent on Our Website

  • Referral Source

  • General Location Information

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Communicate order updates

  • Respond to customer inquiries

  • Provide customer support

  • Improve our website and shopping experience

  • Detect and prevent fraud or unauthorized activity

  • Send promotional emails or newsletters (only where permitted by law or with your consent)

  • Comply with legal obligations

We will only use your personal information for legitimate business purposes and as required by applicable law.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your shopping cart

  • Save your preferences

  • Analyze website traffic

  • Improve website performance

  • Measure marketing effectiveness

  • Provide personalized content and advertisements where applicable

You can control or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party providers to operate our business, including services for:

  • Payment Processing

  • Order Fulfillment

  • Shipping and Delivery

  • Email Marketing

  • Website Analytics

  • Advertising

  • Customer Support

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with their own privacy and security obligations.

Examples may include Shopify, payment processors, shipping carriers, analytics providers, and marketing platforms.

5. Data Security

Protecting your personal information is important to us.

We implement reasonable administrative, technical, and physical safeguards to help protect your information against unauthorized access, disclosure, alteration, or destruction.

While we take appropriate measures to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Request a copy of your personal data

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide valid consent. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions

  • Provide customer support

  • Meet legal, accounting, and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where appropriate.

9. International Data Transfers

If you access our website from outside the country where our business operates, your information may be transferred to and processed in countries with different data protection laws.

By using our website, you acknowledge and agree to such transfers where permitted by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: Urban Daraz ( Powered by Creavix Solutions)

Email: creavixsolutions@gmail.com

Phone: 0332-0306183

Website: [https://urbandaraz.shop]

We will make reasonable efforts to respond to your inquiries as promptly as possible.