Refund policy

Return & Refund Policy

At Urban Daraz, powered by Creavix Solutions, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within [5 DAYS] of receiving your order.

  • The item is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, accessories, manuals, and labels.

  • A valid proof of purchase or order confirmation is provided.

We reserve the right to decline returns that do not meet these requirements.

2. Return Timeframe

If you wish to return an item, please contact us within [5 DAYS] of the delivery date.

After your request has been approved, return instructions will be provided by our customer support team.

Items sent back without prior authorization may not be accepted.

3. How to Request a Return

To initiate a return, please contact us at:

Email: creavixsolutions@gmail.com

Please include:

  • Your Order Number

  • Full Name

  • Reason for Return

  • Photos of the product (if damaged or defective)

  • Any additional information that may help us process your request

We aim to respond within [24 Hours] during business days.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically completed within [5–10 Business Days], depending on your payment provider or bank.

  • Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

You will receive an email confirmation once your refund has been initiated.

5. Exchanges

If you receive a product that is defective, damaged, or incorrect, we will gladly offer an exchange, subject to product availability.

To request an exchange:

  • Contact us within [5 DAYS] of receiving your order.

  • Provide your order number and supporting photos.

If the requested replacement is unavailable, we may offer:

  • A comparable replacement product, or

  • A full refund.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within [24 Hours] of delivery.

Please send:

  • Clear photos of the product

  • Photos of the packaging

  • Your order number

  • A brief description of the issue

Once verified, we will arrange an appropriate solution, which may include:

  • A replacement

  • A full refund

  • A partial refund, where appropriate

7. Non-Returnable Items

For health, hygiene, and safety reasons, certain items cannot be returned unless they are defective or damaged upon arrival.

Examples include:

  • Opened or used personal care and wellness products

  • Items damaged due to misuse, improper handling, or accidental damage

  • Products returned without original packaging

  • Gift cards

  • Clearance or final sale items (if applicable)

Any non-returnable items will be clearly identified on the product page where applicable.

8. Return Shipping Costs

If the return is due to:

Our Error

  • Incorrect item shipped

  • Damaged product

  • Defective product

We will cover the return shipping costs.

Customer Preference

  • Ordered the wrong item

  • No longer needed

  • Changed your mind

The customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned packages.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been dispatched, it cannot be cancelled and must follow the standard return process after delivery.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Store Name: Urban Daraz

Powered By: Creavix Solutions

Email: creavixsolutions@gmail.com

Response Time: Within [24 Hours]

Our goal is to provide a fair, transparent, and hassle-free shopping experience. We appreciate your trust in Urban Daraz and will do our best to resolve any concerns promptly and professionally.