Terms of service

Terms of Service

Welcome to Urban Daraz powered by Creavix Solutions. By accessing or using our website, products, or services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.

1. Account Terms

To access certain features of our website, you may be required to create an account.

By creating an account, you agree that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

2. Pricing and Payment

All prices displayed on our website are listed in [Currency] unless otherwise stated.

We reserve the right to:

  • Modify product prices at any time without prior notice.

  • Correct pricing errors or inaccuracies.

  • Cancel orders resulting from pricing or technical errors.

Payments are processed securely through trusted third-party payment gateways. We do not store your complete payment card information.

Orders will only be processed after successful payment authorization.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However:

  • Product images are for illustrative purposes and actual products may vary slightly.

  • Colors may appear differently depending on your screen or device.

  • We do not guarantee that product descriptions are completely free from errors.

If you receive a product that differs materially from its description, please contact our customer support.

4. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Request additional verification before processing an order.

If your order is cancelled after payment has been received, a refund will be processed according to our Refund Policy.

5. Shipping and Delivery

We aim to process and dispatch orders promptly.

Estimated Processing Time: 3 to 5 Working Days

Delivery times may vary depending on:

  • Customer location

  • Courier availability

  • Public holidays

  • Weather conditions

  • Unexpected logistical delays

Estimated delivery dates are provided for convenience only and are not guaranteed.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

6. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms of Service.

Customers may request a return or refund in accordance with our published Refund Policy.

To be eligible for a return:

  • The product must be unused and in its original condition unless defective.

  • Requests must be submitted within the period stated in our Refund Policy.

  • Proof of purchase may be required.

Refunds, if approved, will be processed using the original payment method within a reasonable timeframe.

Certain items may not be eligible for return due to hygiene, safety, or legal reasons.

7. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable laws or regulations.

  • Engage in fraudulent or deceptive activities.

  • Distribute malware, viruses, or harmful code.

  • Attempt unauthorized access to our systems.

  • Interfere with website functionality.

  • Infringe upon intellectual property rights.

  • Harass, abuse, or threaten others.

  • Use automated systems to scrape or collect data without authorization.

Violation of these Terms may result in suspension or permanent termination of access.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Text

  • Website design

  • Branding

  • Icons

is the property of Urban Daraz, Creavix Solutions, or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Urban Daraz, Creavix Solutions, its directors, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

  • Use or inability to use the website

  • Product misuse

  • Service interruptions

  • Delayed deliveries

  • Data loss

  • Technical issues

  • Third-party services

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim, except where prohibited by applicable law.

10. Third-Party Services

Our website may use or link to third-party services including:

  • Payment gateways

  • Shipping providers

  • Analytics services

  • Marketing platforms

  • Social media integrations

We are not responsible for the content, policies, or practices of third-party websites or services.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon posting on this website unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Urban Daraz

Powered By: Creavix Solutions

Email: Creavixsolutions@gmail.com

Customer Support Hours: Monday–Saturday

We are committed to responding to customer inquiries as quickly as possible.