Shipping policy

Shipping Policy

Thank you for shopping with Urban Daraz. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand how we process and ship your orders.

1. Order Processing

All orders are processed within 3 to 5 Working Days after your order has been successfully placed and payment has been confirmed.

Orders are processed during our regular business days, excluding weekends and public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. In such cases, we will notify you via email.

2. Shipping Methods

We work with trusted shipping partners to ensure your order reaches you safely and on time.

The shipping options available for your location will be displayed during checkout.

3. Shipping Costs

Shipping Charges: Free of Cost

If shipping charges apply for certain locations or special delivery options, they will be clearly displayed before you complete your purchase.

No hidden shipping fees will be added after checkout.

4. Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery times are generally:

  • Domestic Orders: [3 to 5 Working Days]

  • Remote Areas: [5 to 7 Working Days]

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, customs processing, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information is typically updated within 48 Hours after dispatch.

You can use the tracking number provided to monitor the status of your shipment through the courier's tracking system.

6. Delivery Issues and Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Customs inspections

  • Courier delays

  • Incorrect or incomplete shipping information

  • Natural disasters or other force majeure events

If your order has not arrived within the expected timeframe, please contact our customer support team. We will work with the shipping carrier to assist in locating your package.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for reshipment.

  • We are not responsible for orders delivered to an incorrect address supplied by the customer.

Please contact us as soon as possible if you need to update your shipping information after placing an order.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 24 Hours of delivery or the expected delivery date.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged package or product (if applicable)

  • A brief description of the issue

We will work with the shipping carrier to investigate and provide an appropriate resolution.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Store Name: Urban Daraz

Powered By: Creavix Solutions

Email: Creavixsolutions@gmail.com

Response Time: Within 24 Hours

Our customer support team is always happy to assist you and ensure you have the best possible shopping experience.

Thank you for choosing Urban Daraz!